These General Terms and Conditions apply to all the agreements concluded by Sassy & Wacky – owner of the brand UMA. These conditions prevail over any written or printed terms and conditions of the buyer. By placing an order the buyer declares to agree with the present terms and conditions. Deviations or additions to these conditions shall only be valid if accepted in writing and in advance by Sassy & Wacky/UMA.
1. If an offer has a limited validity or is subject to certain conditions, this shall explicitly be mentioned in the offer.
2. The offer contains a full and accurate description of the products, digital content and/or services offered. The description is detailed enough to allow consumers to form a precise and detailed idea of the offer. If the business uses images, these should be faithful representations of the products, services and/or digital content offered. Manifest oversights or mistakes in the offer are not binding for the business.
3. Every offer contains the information required to make it clear to consumers which rights and obligations are connected to the acceptance of the offer.
Orders are placed online on the website www.uma-store.be, by e-mail or by phone. The buyer will receive a confirmation and an overview of his order by e-mail, as well as an overview of the general terms and conditions. All quotes issued by Sassy & Wacky/UMA on the website or sent via email, SMS or social media are free of commitment. They only become binding when the order is confirmed on the website and after receiving an order confirmation for the order placed by e-mail from Sassy & Wacky/UMA.
For shipments within Belgium and the Netherlands Sassy & Wacky/UMA charges an amount of € 4.95 per shipment. For shipments to the Germany and Luxemburg, Sassy & Wacky/UMA charges an amount of € 5,95 per shipment, to France 8,95 €. For shipments to other countries, a custom delivery quote will be made during at the end of the order process, before the order confirmation. Most products can be delivered from stock. The indicated delivery period is only indicative and not binding. Delays in the delivery can never give rise to a compensation or dissolution of the agreement by the buyer. Neither does the buyer have the right to suspend any of his obligations vis-à-vis Sassy & Wacky/UMA in that case. In case of force majeure Sassy & Wacky/UMA either has the choice to cancel the agreement without intervention of the court, or to suspend the time of delivery until the time when the force majeure ceases to exist, without the buyer being entitled to claim any compensation from Sassy & Wacky/UMA. If the buyer does not meet any one of his obligations vis-à-vis Sassy & Wacky/UMA pursuant to the agreement, Sassy & Wacky/UMA will be entitled to suspend any further deliveries and services. The buyer will receive an invoice upon delivery.
The prices of the Sassy & Wacky/UMA products are mentioned on the website and are guaranteed by Sassy & Wacky/UMA, except in cases of force majeure or technical failures. Prices are expressed in euro and are inclusive of VAT 21%. Delivery costs are not included. Please refer to article 3 for shipment costs.
Payments are made online or in cash at one of our branches. Online payments are secured and take place on a secure server. In case of payment by transfer the products will be delivered once the payment is received. The buyer is not authorised to reduce the purchase price by any amount of a counterclaim he may have on Sassy & Wacky/UMA. Set-offs are therefore excluded. Discounts shall not be accepted, unless explicitly indicated otherwise on the website.
Complaints in relation to the non-conformity of the delivery and visible defects shall be reported immediately at the time of delivery in writing or by e-mail. Failing to do so shall make any complaint inadmissible. Complaints based on hidden defects of the delivered items or the services provided or on the basis of hidden non-conformities shall be reported by means of registered letter within 14 days of discovering the defect. Failing to do so within this time frame shall make the complaint inadmissible. Lodging a complaint does not relieve the buyer of his payment obligations. A return shipment must be carriage paid and without costs for Sassy & Wacky/UMA and shall only be accepted by Sassy & Wacky/UMA if prior written approval was granted.
Our contact details:
Sassy & Wacky BVBA/UMA
Settlement of disputes
In case of an out-of-court settlement of the dispute the Consumer Mediation Service of the Federal Government is competent to receive applications for out-of-court settlements of consumer disputes. It will either handle the request internally or forward it to another qualified entity. The Consumer Mediation Service can be reached on this link: https://consumerombudsman.be/en. For cross-border disputes you can also address the Online Dispute Resolution platform of the European Union via this link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
Liability – warranty:
Sassy & Wacky/UMA delivers the products based on an order placed by the buyer to Sassy & Wacky/UMA. The quality and usability of the products delivered by Sassy & Wacky/UMA is indicated on the product label. The products delivered by Sassy & Wacky/UMA are contained in the manufacturer’s packaging. The buyer agrees to read the instructions and conditions on the label of the cloths prior to the use of the products and, in case of doubt, to contact the manufacturer before using the products. on the labels is not responsible for any technical defects in the packaged goods or incorrect information in the manufacturer’s conditions of use. on the labels is not responsible for the skin tolerance and suitability of the products. Neither can Sassy & Wacky/UMA be held responsible for a defect or damage due to inadequate care, incorrect observance of the instructions and conditions of use provided by the manufacturer or inattentiveness or carelessness.
The personal information provided by the buyer in the context of an order placed at Sassy & Wacky/UMA will be saved in an automated customer file. This information can be used by Sassy & Wacky/UMA for the purpose of publicity, providing information to the buyer and order follow-up. The buyer can request Sassy & Wacky/UMA to consult these data and ask that they be removed or adapted. To this end the buyer can contact the customer service. The buyer is entitled to object to the fact that the data are used for direct marketing applications. The data will not be made available to third parties.
Returns / right of withdrawal:
In accordance with book VI of the Belgian Economic Law Code and the information and protection of consumers, the buyer has a right of withdrawal. All non-personalised can be returned by the buyer, without stating a reason, within fourteen working days after receiving the order. In this case the buyer will notify Sassy & Wacky/UMA of his intention to return the product, within three days. Any shipment instructions provided by Sassy & Wacky/UMA shall be strictly observed. The buyer will receive a refund of the purchase price of the product within two weeks after the returned goods arrived back, provided Sassy & Wacky/UMA received the goods with adequate postage and within the set time limit. No refunds can be claimed if the product has been used, if the packaging is damaged or the order was opened and/or not returned in the original packaging.
Sassy & Wacky BVBA/UMA
Sassy & Wacky en After-sales service: Sassy & Wacky/UMA, Onze Lieve Vrouwestraat 82, 2800 Mechelen. Mail: firstname.lastname@example.org. Sassy & Wacky and UMA ® are a registered trademark of Sassy & Wacky BVBA– TVA BE0650.579.889
These general terms and conditions and the agreement are governed by Belgian law. The courts of the legal district of Mechelen have exclusive jurisdiction.